Steps SERVPRO Takes to Ensure Quality Fire Damage Restoration in Olean

6/24/2021 (Permalink)

A fire in your home can be very stressful. Let our skilled fire remediation specialists help get your house back to feeling like a home again.

How We Ensure Quality of Our Fire Damage Restorations

With the help of a certified restoration company like SERVPRO, fire damages can become painless to work through. We train our technicians to provide expert service and handle a wide range of variables at once, but even our most veteran technicians sometimes make mistakes. Thus, we have established an extensive process to help ensure that every last bit of damage to your home receives the attention it deserves.

Quality Control Inspection of Fire Damage

As we wrap up fire damage restorations in Olean, our production manager examines every inch of the building to identify the damage left behind. The production manager is a veteran SERVPRO employee whose task is coordinating and observing the actions of our crews on all of our projects. If they identify any potential problems in the area, they get logged into our system, and our technicians return to fix them through all available means. Typically, the production manager finds several minor problems, but it is infrequent to identify any large-scale issues at this stage.

Customer Walk-Through

Once the production manager feels that our fire damage restoration is complete, they schedule an appointment with you to conduct a joint walk-through of your home. During this walk-through, you can identify any areas or objects that you feel may require additional attention. We record all of these problems individually and work through them until you are satisfied with the results. We never close the project without your direct approval and signature - this helps us ensure quality and completion for every job we take.

Follow-Up Calls After Fire Damage Restoration

Even though we try to be as thorough as possible in our final inspections, we may still miss damaged items in your home. To ensure that we have done our job thoroughly, we place one or more follow-up calls to ensure complete satisfaction with our work. Furthermore, if you ever find additional signs of damage after the project closes, please contact us. We would be more than happy to rectify the issue.

SERVPRO of Jamestown / Olean provides 24/7 coverage of fire, water, and mold emergencies for local homeowners. Call us at (716) 338-4901 for our emergency services or a quote.